Effective Date: 1st February 2025

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1. Introduction
Welcome to The Mind Clan ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.themindclan.com.au ("Website").

By using our Website, you consent to the practices described in this Privacy Policy.

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2. Information We Collect
We may collect the following types of personal information:

• Personal Information: Name, email address, phone number, and any details you provide when booking appointments or contacting us.

• Sensitive Information: If you share health-related details relevant to our services, we will handle this information with extra care in accordance with Australian privacy laws.

• Website Usage Data: IP address, browser type, device information, and interactions with our Website collected through cookies and analytics tools.

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3. How We Use Your Information
We collect your information for the following purposes:

• To provide psychological services and respond to inquiries.

• To manage appointments and client records.

• To improve our Website, services, and user experience.

• To send relevant communications, such as appointment reminders or updates.

• To comply with legal and ethical obligations as required.

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4. How We Share Your Information
We do not sell or rent your personal information. However, we may disclose your information:

• With your consent (e.g., sharing information with other healthcare providers when necessary).

• To service providers assisting in website operation, appointment scheduling, or communication.

• When required by law (e.g., court orders, mandatory reporting obligations).

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5. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. Security measures include:

• Secure data storage and access controls.

• Encryption of sensitive information.

• Regular monitoring and updates to our security protocols.

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6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. You can manage cookie preferences through your browser settings.

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7. Your Rights & Choices
Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Withdraw consent for certain uses of your information.

• Make a complaint about how your data is handled.

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To exercise these rights, please contact us at info@themindclan.com.au

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8. Third-Party Links
Our Website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

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9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Mind Clan
Level 1, 84 Barkers Rd. 
Hawthorn, Victoria, 3122.
Email:info@themindclan.com.au
 

By continuing to use our Website, you acknowledge and agree to the terms outlined in this Privacy Policy.